Co-op Student, Service Desk

Who is NorthRiver Midstream?

NorthRiver Midstream (NorthRiver) is one of North America's leading gas gathering and processing businesses on an exciting path of expansion and innovation that's not slowing down. We do energy differently. 

• We are a lean, agile, customer driven company with an asset base primarily located in the rich Montney reserves of Northeast British Columbia.
• We have a proud and well-earned reputation for safe, reliable operations. 
• We've made real commitments to measurable emission reductions and sustainability, and our results back this up. 
• We have a verifiable track record of meaningful indigenous partnership founded on mutual respect. 
• Our culture is one of partnership, collaboration, ownership and an unwavering commitment to finding solutions together. 

Why work for us?

• We're a team that cares about each other. We've got each other's back. 
• We believe that the best ideas win, no matter where they come from. 
• We're the perfect size - lean and agile. 
• We're big enough that there are great opportunities for career growth and personal development.

To learn more visit www.nrm.ca 

Who we’re looking for:

We’re looking for the right people to join our all-star team, who will immediately fit in with some of the best midstream IT professionals in the industry. We’re looking for:

• Someone who values our customers: You truly thrive in building strong, lasting partnerships with customers and end-users. You know how to listen, understand needs, and communicate clearly - whether it’s responding to requests, offering advice, or simply making sure everyone’s on the same page.
• Someone who takes the initiative: You’re self-motivated and don’t wait around for direction - you take the lead and make things happen. When you spot an opportunity or a challenge, you step in, take action, and move things forward.
• You have great analytical skills: You excel at analyzing data and breaking down complex problems. You can find logical, efficient solutions, seeing the big picture while ensuring all parts fit together smoothly.
• A problem solver: You are hands-on, approach challenges with logical thinking, and break down complex issues to find practical solutions. You balance attention to detail with big-picture awareness, adapt quickly, and constantly seek more efficient ways to work.

What you’ll do:

Here is a sample for some of what your workdays may look like:

• Provide top-notch customer service to corporate and field employees, resolving IT issues via phone, email, or walk-up.
• Track and manage requests in the ServiceNow system, ensuring timely resolution and clear communication.
• Set expectations for ticket priorities and ensure requests are completed on time per service agreements.
• Research and recommend improvements to enhance service delivery, reduce downtime, and optimize performance.
• Support the implementation and operation of IT systems, including mobility, software, networks, phone systems, and end-user devices.
• Collaborate with IT teams to maintain and update documentation on network, application, and infrastructure systems.
• Contribute to a positive team environment, taking ownership of IT tasks and supporting overall team success.

What we offer:

• A culture of continuous learning and mentorship from the best in the business (and fun!).
• An opportunity to work in the heart of downtown Calgary with great amenities including a brand new, subsidized gym and meeting spaces.

What you bring:

Required

• Currently enrolled in a credited post secondary co-op program in Computer Science or  Information Technology.
• Strong communication skills to effectively convey technical needs and solutions across all levels.
• Exceptional written and verbal communication abilities, ensuring clear and effective interactions.

Preferred

• Hands-on experience with supporting end-user devices, servers, networks, and telecommunications systems.
• Familiarity with ticketing systems, especially ServiceNow, to manage and track support requests.
• Willingness to learn and grow in areas like infrastructure, networking, and security.

If this sounds like your next career adventure, we'd love to hear from you!

Comments:

The above profile is intended to describe the general content of, and requirements for, the performance of this job.

It is not to be construed as an exhaustive statement of accountability, qualifications, or other aspects of the job. 

At NorthRiver Midstream we embrace a culture of diversity and inclusion with equal access to opportunities based on individual merit by creating an environment which encourages all employees to contribute their unique capabilities and perspectives.

We accept applications online via our Careers page; http://careers.nrm.ca.

We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.